The challenge
Vivo Consulting is a specialized SAP partner based in Guatemala City, with deep expertise in SAP Ariba implementations across procurement, sourcing, and supplier management. Their clients are large enterprises that expect the rigor of a global system integrator delivered with the speed and attention of a regional partner.
That expectation puts pressure on every boutique SAP firm: how do you keep quality high without adding headcount? Ariba work produces a heavy volume of structured documents. Meeting minutes, test scripts, client project charters, recommendations-and-gaps reports, process handbooks, FAQ documents, and due-diligence questionnaires all have to follow a precise format that clients recognize as Vivo's.
The constraint was never talent. It was where that talent was going. Senior consultants were spending hours formatting documents to match a template instead of advising clients, designing solutions, and building relationships. For a system integrator, every one of those hours is time that never reaches the client and never reaches the bottom line. Vivo wanted to standardize how its deliverables were produced without losing the judgment behind them.
The solution
Vivo implemented Luzid, an ERP delivery copilot, configured specifically around Vivo's own delivery methodology. Instead of generic tools, they built custom document accelerators—generators tuned to produce deliverables in Vivo's exact format, voice, and structure. The platform produces documents in minutes that are of the same quality as those written by a senior consultant over several hours.
The team produced 152 deliverables on the platform within the first two months, spanning a wide range of document types—including governance documents, Ariba deliverables, and more—all following Vivo's house style.
“Before Luzid, I'd finish a workshop and know I had three or four hours of writing ahead of me just to turn my notes into a proper deliverable. Now that work is done by the time I close my laptop. I get to focus on what the client actually needs from me, not on formatting.”
The results
“Luzid is helping bring efficiency and consistency to our Delivery Practice, supporting our team in simplifying tasks and reducing risks.”
Capacity, not just hours saved
The point is not the time saved on any single document. It is what that time becomes. At the team's current usage, Luzid is on track to give each consultant back roughly eight weeks of capacity a year — around 17% more available time — and that estimate reflects early adoption rather than full use.
Senior Ariba specialists are scarce and expensive to hire, so that capacity matters more than a routine productivity gain. It lets Vivo take on more engagements, go deeper with existing accounts, and protect margin without adding staff. Time that used to disappear into formatting and rework now goes into billable client work.
Daily use across the team
Vivo's consultants use Luzid every day rather than now and then, with platform time running up to 2 hours a day. That level of use shows the tool has become part of how the work gets done, and the team continues to rely on it more.
152 deliverables in two months
In the first two months of production use, the team produced 152 client deliverables on the platform, work that would otherwise have taken weeks of senior-consultant time to write by hand. As people move past the initial learning curve, the same volume of work takes even less time.
Used across real client work
Usage spans more than 22 active client engagements, with a handful of larger programs accounting for most of the volume. This is production work across Vivo's active book of business, not a limited pilot.
Consistent deliverables, produced in less time
The biggest change is efficiency. Deliverables that used to take hours of writing and formatting are now ready far faster, in Vivo's standard format from the first draft. Because the accelerators were built to Vivo's own standards, that speed does not come at the cost of consistency: every document keeps the same structure and quality, whoever produces it. Consultants spend less time on documents and more time on the work clients value.
Looking ahead
Vivo keeps adding accelerators as new project types and Ariba scenarios come up. Each one captures another part of Vivo's delivery know-how and makes it available to every consultant on every engagement. Over time that library becomes an asset the firm owns, rather than knowledge that leaves when a consultant does. For Vivo's clients, the result is faster Ariba implementations, steadier quality, and a partner that operates like a larger firm while keeping the focus that made it a trusted SAP partner.